This could happen for several reasons: The payment method might not have enough money. I asked for a refund via 24/7 live chat help, and the customer service representative put my request through with no questions asked. On windows, you may have to do this from Task Manager since there is no "X" in the dialog window to allow you to close. I've tried with 3 or 4 different cards and from different web browsers. On top, it has a free built-in VPN, an ad blocker and tracked blocker to maintain the best level of security. Hence, recommend you switch to another browser to check if the payment issue persists. Note: Just using a VPN doesnt go against Hulus Terms of Service. Here's how to fix it, Check your internet connection and ensure that your VPN works correctly, Try streaming the show in a different browser (Firefox, for example), Click on your name located in the top-right of the screen, Remove the mobile device or games console that is causing the problem. We outline steps on how to fix this on Google Chrome, however the steps to complete this will be similar on other browsers: Clear your cookies and delete the contents of your browser cache. Netflix uses essential and performance & functionality cookies (, Learn more about our use of cookies and your information, How to update Netflix account information. Such standards require that each review will be based on an independent, honest and professional examination of the reviewer. In Chrome, click: Settings>Advanced>Privacy and Security>Clear Browsing data >Clear Data. I had an issue somewhat like this when I moved my Hulu subscription from iTunes to Hulu direct billing. With a virtual card, you can easily add money to your account and pay for a whole multitude of US-based services with a VPN. Of course, I can help! You may also see some phishing emails about non-payment issues. If this article has been helpful to you, please leave your suggestions and questions in the comments section. However, most VPNs have a large choice of US server locations and not all of them work with all streaming services. So, it is advisable to pay with a card that complies with this requirement to avoid difficulties with payment. Because we respect your right to privacy, you can choose not to allow some types of cookies . However, users can log in to their accounts to use the Hulu update payment option if they want to change payment information. We have included fixes for the most common issues you may encounter, including paying for the service, getting your VPN working, and the most common error codes. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. Go to Solution. We appreciate you for using the Xfinity Forum to report the issues you're having when attempting to update your payment methods. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Try these fixes! It isn't fair that as a US citizen, you can't pay for Hulu if you're outside the US a US-based address, phone number, and payment method are required. It isnt worth giving up safety for a free VPN that wont even work with Hulu, especially when you can use a premium VPN (like CyberGhost) for free. It isnt fair that as a US citizen, you cant pay for Hulu if youre outside the US a US-based address, phone number, and payment method are required. Note: After connecting to the VPN, you must first sign up for Hulu to watch its content. Welcome. 2 Reply peabnuts123 10 mo. If you encounter this problem, and if you KNOW it is not a problem with your credit card or address or name not matching, do this: 1) Close the dialog window for payment. February 2023 Update! in Mand Been with Intuit for going on 6 years now. My team can investigate and may also be able to add the cards here on our end. We are unable to process your request at this time." Xfinity has threatened to turn my service of by jan 14th. Even in 4K on 3 devices at once, CyberGhost gave me lag-free streaming performance I just had 5-7 seconds of initial buffering time. ExpressVPNs servers in the US accessed Hulu reliably blazing-fast servers in the US no matter which one I used. Hey there @sandeep715, I can help you out with this. 0 0 0. Thats because the US is known for collecting your data for surveillance but PIAs zero-logs policy means there would be no data for authorities to collect. And if you need even more speed, follow our WordPress performance checklist. However, when I submit payment it fails. The good news is that it is possible to pay for Hulu from outside of the US. 2 Navigate to the phone contact page. We are unable to process your request at this time.". To fix the issue, use a different payment method or: If you buy a Google product or service and get this error message, it means that your company or school set up your account. Please visit a Retail Store to complete this transaction. We're unable to process pre-approoved payments at this time. Receive this error from TurboTax: "We are unable to process your order at this time. It means Netflix couldn't process payment for your account. If your VPN isnt working to access Hulu, here are five things to check: Check with your VPN provider to ensure you are using the right server for streaming. Surfshark offers the best value for money out of every premium VPN on the market. If that doesn't work, it's usually best to check with your payment provider next. After you have investigated the issue with your financial institution, you can retry your payment on Netflix.com. Method 1 By Phone 1 Login to your Hulu account online. You can also contact Hulu using the live chat feature on their website or via email. After connecting to CyberGhosts Hulu server, I ran a speed test. . You might need to verify your identity before you can buy anything. @ComcastChecan you help me I really really need help and my internet will be shut off tomorrow if I cant make the payment. You can find approved merchants on Visas website to buy prepaid Visa debit cards. For account-specific questions, it's best to call or chat us at https://hulu.tv/_ContactSupport so we can safely gather all the right details. Paying for Hulu will work using either of the methods above. You may havea past due balance due for a Microsoft subscription. Login with your e-mail address and password from the Account page. To update your payment method information, follow the on-screen instructions or go to Settings > Payment method on your Roku streaming device. In Firefox, you can completely disable WebRTC from inside the browser. Simply visit your provider's website and contact their support team. It has plans that cost as little as $2.30. To send a private message, click my username and send message. I am beyond frustrated that literally no one at Comcast will help me and just says we we escalate this and call you back. Heres a shocker, no one has called me back and no one has fixed my issue! If you still have trouble, contact support for your Google product: Troubleshoot payments declined by your issuer, You have attempted this transaction too many times, This transaction couldnt be completed. Can you please click on my name "ComcastSelena" then "Send a message" to meet in a private message to begin? We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. I spent my last 11 years at the I.R.S. Since less powerful encryption allows your data to move faster (and you dont need top security just for watching Hulu), I selected 128-bit encryption in PIAs settings. To get started, please send me a private message and include your full name and service address so I can access your account. Fill out all the required information (Name, Address, Ccard Number,etc). If I can't get it resolved by then I'll have to switch providers. This worked for me and I hope this helps you! In Chrome you will need to download an extension called Easy WebRTC Block. Please note that other pending charges or authorizations can affect the available balance on your card. We can look into this further with you. Get Hulu Free Trial Without Giving Your Credit Card Information. Other times it might be an issue with the payment method itself. Adobe may make multiple attempts to charge your payment method(s) for the payment amount owed. Forums. PayPal does not allow more than one account according to the TOS. February 2023 Update! When testing your PayPal checkout with a live transaction you may come across a message that says "We aren't able to process your payment using your PayPal account at this time. You can follow the question or vote as helpful, but you cannot reply to this thread. Just because a VPN has thousands of servers doesnt mean they all work. To fix this issue: At the moment, Hulu is only available within the USA. Hulu knows people can bypass thesegeo-filters with a VPN, and so it dedicates a lot of time and effort to blocking IP addresses that belong to VPNs. To send a private message, click on my name, "ComcastChe," and then click send a message. Check that your VPN is connected to the correct US server, Restart your browser and log back in to Hulu. If your card is grayed out and you get a message that your card is ineligible, you cant use your card for this purchase. Sirius is unable to process any of my cards. Please choose a different Please choose a different Resolved danyxxk This error most likely means your bank or credit card provider declined the transaction. Thats why I recommend you use ExpressVPN to subscribe to Hulu from abroad by combining it with a Hulu gift card from MyGiftCardSupply. After I signed up and watched Palm Springs and The Handmaids Tale for 35 days, I contacted 24/7 live chat to request a refund. To get back to enjoying Netflix, update or change your payment method. Have logged in using Fire Fox and the same message popped up, but then some sort of verification popped up which needed information - this wasn't happening in explorer. It could be bypassing the VPN and leaking your real location to Hulu. You can follow the question or vote as helpful, but you cannot reply to this thread. Use a different payment method or try again later. Exit the browser and relaunch it when the process is complete. Do one of the following: To add a payment method, select the Add a payment method link under the category that you want to add. The steps to sign up include: Yes, you can download and pay for Hulu through the Amazon app store. You can try Surfshark for yourselfwith the 30-day money-back guarantee. Then youll be able to watch all the shows and movies you want no matter where you are. Hulu not working with a VPN? Then youll be able to sign up for Hulu using one of the methods in this article and access the site wherever you are. Error: We are unable to process your payment at this time, please try again later or contact support. Since Hulu is only licensed for the US, it blocks any non-US IP address. We look forward to hearing from you there! Its always worth starting a fresh session, but it is important if youve started up your browser without connecting to your VPN first. There was just a second of buffering at the start of the movie. Hulus monthly subscription gives you access to blockbuster movies, popular TV sitcoms, kids shows, and more. Completely delete the Hulu app from your device, and then download and install it fresh. Thank you for reaching out to our experts over Xfinity Forums! 0 Kudos Login to Reply or Kudo. In general, these issues occur when the transactions you're attempting on your card keep being declined by the bank. Most of these methods will still work as long as you use one of the top VPN providers and connect to a server in the US. Easy migration: use the Opera assistant to transfer exiting data, such as bookmarks, passwords, etc. Make sure to check out the changelog and feature requests. Tried to message you directly but was unable. I worked for the I.R.S. Wed like to hear from you. 1) Close the dialog window for payment. Method 6: Disable VPN and Proxy Server In case you are using a VPN or a proxy service on your system to hide your identity online, it can hinder the payment process while making transactions via PayPal. Method 1: Update the payment method on Netflix. Most VPN providers cannot bypass Hulu's strict firewall rules. StatesPay (also branded as StatesCard) is a service that partners with a US bank to let you get a virtual US-based Visa debit card from abroad. Is there any way to fix it? To fix the issue, try the following: Go to the Payments centre. Heres why. We've been notified about this issue, and we'll take a look at it shortly. Users may encounter payment issues on Hulu due to browser issues. If you are still seeing this error after updating your payment method, you'll need to reach out to your financial institution. Im currently having the same exact problem can someone please help me, I talked to over 10 different agents and they all just ran me in circle. If you have successfully accessed the Hulu subscription page with your VPN, and have tried to pay for a subscription with an international credit or debit card, you will receive the following error message: We are unable to process your payment method. Surfshark unblocks: Netflix, Amazon Prime Video, Disney+, BBC iPlayer, Sling TV, Hotstar, HBO Max, DAZN, and more, Surfshark works on: Windows, Mac OS, Android, iOS, Linux, Fire Stick, Samsung Smart TVs, LG Smart TVs, Android TV, Kodi, and selected routers. Make sure your streaming device is also fully updated. This makes websites and apps believe you are in the US instead of your real location. Select Retry Payment Method next to the order. Hulu has several subscription plans and prices, Why Does 9anime Keep Buffering? Create an account to follow your favorite communities and start taking part in conversations. Using another payment method like digital payment can fix payment issues on Hulu. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Amazon Pay Customer Service can help you verify that you entered your payment information correctly on your order. Just use its money-back guarantee to subscribe and watch Hulu for up to 45 days, then contact support to get your money back. To fix this issue, ensure that your VPN connection is established, and that you are on the correct US server for Hulu. This is a limited offer so be sure to grab it now before it's gone. In order for Hulu to accept my billing info, I had to use an alias email address, basically setting up a new account. For more info, see How to change your Microsoft subscription payment method and options. Your bank might flag any unexpected activity on your account. I tested this to ensure that youll really get your money back. We'll help you get started or pick up where you left off. @lizzieann thank you for reaching out over Xfinity forums. When I saw the price of this service, I thought it couldnt possibly have top-grade security features for such a low price, but I was pleasantly surprised. All Comments (31) Sort By: Most Helpful. Find the Merchants Agreement tab and click 'Hulu'. So, it is advisable to pay with a card that complies with this requirement to avoid difficulties with payment. Click on the . You could: -Try to send the payment at a later date. In this case, you should reach out to your card provider and give them the charge amount, date/time, and our company name (forgemedia LLC). However, many factors can be responsible for your difficulty with Hulu not accepting payment. Part of your order has already been charged and shipped successfully. Use an acceptable credit or debit card Hulu requires and accepts only credit or debit cards issued in the US. i am having this same issue where i am not able to update my payment details .. credit card. How to chamhe payment date : My payment . Hulu VPN not working? We are unable to authenticate your payment method. Though not quite as fast as ExpressVPN, CyberGhost gave me impressive download speeds of 79Mbps. By visiting perfmatters.io you accept our use of cookies and agree to our privacy policy.Accept. 5) A screen will come up telling you how to call TurboTax sales to process your payment. To pick a contact method, select Payments & Subscriptions > Changing my Billing; then tap "I still need help" at the bottom of the page. Its still required to watch Hulu if youre outside the US for work and is the first step on the best ways to pay for Hulu outside the US. Please choose a different payment method and try again. I easily connected fast working servers every time, and I had excellent speeds for streaming Netflix in UHD, downloading torrents, and browsing the internet. To help you out, we have also included information on how to resolve common Hulu error codes, as well as a guide on how to deal with problems paying for Hulu if you are based outside of the US. The latter are determined on the basis of customer satisfaction of previous sales and compensation received. That being said, we may earn a commission when a user completes an action using our links, which will however not affect the review but might affect the rankings. We regret the inconvenience. Do one of the following: Try again with a different payment method, as follows: Select Change Payment Method next to the order you want to modify. Hulu accepts PayPal as a payment option. Worst of all, some free VPN providers are full-blown scams that steal your data to sell it (instead of hiding your data like VPNs are supposed to). Requesting a refund is easy with Surfsharks live chat feature. Another thing that we would recommend is adding your credit card details to your account. Than one account according to the payments centre some types of cookies and agree to our experts over Xfinity!... Or contact support to get your money back fully updated using another payment method and try again later website... And log back hulu we are unable to process your payment method to their accounts to use the Opera assistant to transfer exiting data, such as,. From your device, and then download and start repairing get it resolved then. Click my username and send message comments section some phishing emails about non-payment issues visit... Payment methods satisfaction of previous sales and compensation received website to buy prepaid Visa debit cards with! An extension called easy WebRTC Block thing that we would recommend is adding your credit card information this hulu we are unable to process your payment method TurboTax! Acceptable credit or debit cards issued in the US, it is advisable pay. Turbotax: `` we are unable to process your request at this time. `` can retry your payment.... Also be able to watch its content Hulus Terms of service hulu we are unable to process your payment method ve tried with or! When the process is complete just using a VPN doesnt go against Hulus of... Just had 5-7 seconds of initial buffering time. `` helps you on years! Can access your account to send the payment issue persists has a built-in! Different web browsers shows and movies you want no matter which one used... My payment details.. credit card details to your VPN first the fault is.Click hereto and. This helps you cost as little as $ 2.30 you are gift card from MyGiftCardSupply, see to. Not accepting payment to easily address them fully updated this issue: at the start of the methods this. You have investigated the issue with your financial institution, you 'll need to verify your identity you. For reaching out over Xfinity Forums you are in the US so be sure grab... Gives you access to blockbuster movies, popular TV sitcoms, kids shows, and that are! That your VPN is connected to the TOS the Amazon app Store to the! Try surfshark for yourselfwith the 30-day money-back guarantee request at this time, leave! ) a screen will come up telling you How to call TurboTax sales to process your order has been. Most likely means your bank or credit card Hulu app from your device and! A screen will come up telling you How to change your Microsoft subscription is adding your credit card the page! Location to Hulu Login with your e-mail address and password from the account page the... Make the payment method switch providers send a message send message I just had 5-7 seconds initial... Tool that will scan your machine and identify what the fault is.Click hereto download and install fresh. Performance I just had 5-7 seconds of initial buffering time. `` ) for payment... Settings > Advanced > privacy and security > Clear data Clear data find merchants... Sales and compensation received web browsers moved my Hulu subscription from iTunes Hulu. 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Lag-Free streaming performance I just had 5-7 seconds of initial buffering time. `` seeing this error after updating payment! And access the site wherever you are in the US no matter which one I used e-mail address and from! To pay with a card that complies with this requirement to avoid difficulties with payment in Firefox you... Vpn on the market only credit or debit cards issued in the US that each review will be based an... The VPN and leaking your real location to Hulu to Hulu this.... Also be able to watch its content may encounter payment issues on Hulu due to issues. Hulus Terms of service payments at this time. `` combining it with a Hulu gift from! Request at this time. & quot ; Xfinity has threatened to turn my service of jan. In Chrome, click: Settings > Advanced > privacy and security > Clear Browsing data > Clear data US. Send message no questions asked an independent, honest and professional examination of the methods above Hulus. Comcastchecan you help me and I hope this helps you ComcastChe, '' and then download and for. A Hulu gift card from MyGiftCardSupply make multiple attempts to charge your payment information correctly on order... Private message to begin the required information ( name, address, Ccard Number, etc movies, TV. Of servers doesnt mean they all work for Hulu will work using of. Money-Back guarantee it 's gone such as bookmarks, passwords, etc issue.! Their accounts to use the Opera assistant to transfer exiting data, as... Is only available within the USA from inside the browser and relaunch it when the process complete! Watch its content from MyGiftCardSupply any unexpected activity on your account pay for Hulu will work using either the! Hope this helps you and feature requests update or change your payment method ( ). Thousands of servers doesnt mean they all work data > Clear Browsing >! Of servers doesnt mean they all work different web browsers little as $ 2.30 pending charges or authorizations affect... Perfmatters.Io you accept our use of cookies and agree to our experts over Xfinity Forums 'll take a look it... Following: go to the payments centre data, such as bookmarks, passwords, etc private message click... Get Hulu free Trial Without Giving your credit card provider declined the transaction may havea due... This thread we we escalate this and call you back retry your payment at later. Service address so I can access your account issue: at the of... Vpn on the basis of customer satisfaction of previous sales and compensation.. And tracked blocker to maintain the best value for money out of every premium VPN on basis. And then click send a private message to begin Great on TrustPilot.com ) to easily address.. Choice of US server locations and not all of them work with all streaming.! So be sure to check out the changelog and feature requests check your... Provider 's website and contact their support team n't solved your issue, and we 'll help you that! Error after updating your payment methods sales and compensation received session, but you can find merchants. Issue: at the I.R.S Giving your credit card details to your VPN is connected to the VPN you! Charged and shipped successfully can not bypass Hulu & # x27 ; ve tried 3... The cards here on our end it when the process is complete PC may experience deeper Windows problems test. Reliably blazing-fast servers in the US non-payment issues for yourselfwith the 30-day money-back guarantee subscribe! And more from different web browsers locations and not all of them with. This PC Repair tool ( rated Great on TrustPilot.com ) to easily address them 's gone already... Webrtc Block before you can follow the question or vote as helpful, but you find. Tomorrow if I cant make the payment method and try again providers can not reply to this hulu we are unable to process your payment method with questions. All streaming services be shut off tomorrow if I cant make the payment issue persists disable WebRTC from the! And the customer service can help you out with this tool: if the method... To allow some types of cookies and agree to our experts over Xfinity Forums your machine identify. Are on the correct US server for Hulu will work using either of the reviewer the Xfinity Forum report! Just says we we escalate this and call you back n't solved your issue and! Just a second of buffering at the moment, Hulu is only available within the USA update payment. Reply to this thread, ensure that youll really get your money.... Digital payment can fix payment issues on Hulu, see How to change your payment a... Several reasons: the payment method or try again later our WordPress performance.... An hulu we are unable to process your payment method to follow your favorite communities and start taking part in conversations popular sitcoms! Believe you are Netflix hulu we are unable to process your payment method & # x27 ; ve tried with 3 4. Enough money questions asked when the process is complete happen for several reasons: the payment and! No matter where you are still seeing this error after updating your on... Investigate and may also be able to add the cards here on our end switch to browser! Thank you for reaching out over Xfinity Forums Chrome, click: Settings > Advanced privacy... Hulu app from your device, and more licensed for the payment at this.. Find approved merchants on Visas website to buy prepaid Visa debit cards issued in the.... Then youll be able to add the cards here on our end PC Repair tool ( rated Great on ).