Having a mental health problem can be expensive. In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. a friend of mine has been on pip for 2 years. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Kew The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). someone goes out with you. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Across both surveys, preference was highly associated with the outcome of the telephone assessment. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. someone helps or encourages you to go out. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. They later changed the award because they looked into everybodys claim as they felt they hadnt been This report is based on data from two telephone surveys conducted between July and October 2020. should she ring pip and update them about this they make a decision?england The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Unweighted base: Claimant sample records (n=837). The survey then went on to discuss video calls as an option. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. That's why benefits like Personal Independence Payment (PIP) can make such a difference. How do I manage my money if I have mental health problems? Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can change your cookie settings at any time. They later changed the award because they looked into everybodys claim as they felt they hadnt been To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. However, these figures should be taken as indicative given the small number of claimants involved. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. This was most commonly a family member (18 per cent). All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Will I need a Work Capability Assessment to claim benefits? This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what This will indicate when your appointment will be for PIP assessment with questions on mental health. Unweighted base: Claimants who felt they could not explain their condition only (n=51). The psychological examination will be asking your thoughts and feelings about your present concern. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Three per cent of claimants reported the call disconnecting/line cutting out. Unweighted base: All first time PIP claimants (n=438). Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Simply use the buttons below to share on your social network. Hopefully you will be "lucky" Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). You are most welcome to join today! The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. But nearly one in four (24 per cent) were unaware that they could make such requests. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. They need to use that actual phrase. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). We also use cookies set by other sites to help us deliver content from their services. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. Can I claim Welfare Benefits if Im living with a mental illness? This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. If you have a disabling condition that makes you housebound, you can also request for a home assessment. Helping you understand, manage & improve your mental health and money issues. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. The reasons for feeling uncomfortable with video assessments also differed by health condition. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Daisy2016 Forumite. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. How can I appeal a decision about my benefits? News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. However, none of the key variables were statistically significant in predicting preference for a video assessment. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Preparing for your PIP assessment. Preference for telephone or face-to-face assessments. Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Claimants were asked whether they had requested any additional adjustments to the assessment process. Note: Some respondents provided multiple responses. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). With regard to the other improvements reported, these are listed in Figure 55. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Unweighted base: only claimants who are comfortable with video assessments (n=492). Ask for the assessor to be the same gender as you. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). to intervene on your behalf. When returning the form, you must include all tickets and receipts. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Around one in ten (13 per cent) said they had no preference. Crescenzo Pinto But nearly one in four (24 per cent) were unaware that they could make such requests. Note: Some claimants provided multiple responses. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). They need to use that actual phrase. Mental Health & Money Advice. Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). Ask for an interpreter or signer if you need one. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The consent submitted will only be used for data processing originating from this website. However, none of the key variables were statistically significant in predicting preference for a video assessment. 64 Posts. 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