Please help me get them to pick the tank up. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . BBB Business Profiles are subject to change at any time. The service guy said he was done nothing he can do and pretty much left. It is amazing how incompetent this company is at doing nothing! I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Sent to collections due to their non response. I have called customer service at least 5 times. This will surely increase the credibility of your complaint. Director of Industry & Sent to collections due to their non response. Thank-You. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. How much has your gague gone down in the last 3 weeks? they want me to pay for the replacement! Claim it and get a lot of features. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. 1-800-263-7442. 392 No response from the company. I looked up the phone number for Amerigas and called. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. Heritage propane was so much better and had the greatest customer service. I want tank removed. I got a computer that told me that I have a $120.39 Credit. They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. AmeriGas has definitely lost us as a customer. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. I have left voice messages that I need propane. free lookups / month. Mobile: (484) 332-1485, Brilynn Johnson Up to 5 All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. This company SUCKS! (business & personal). Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. Desired outcome: I always prepay my gas for the winter. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, AmeriGas Corporate Office Headquarters HQ. Weve been with a different gas company for 22 years. As a matter of policy, BBB does not endorse any product, service or business. Years in Business: 64. Business Started: 1/1/1959. The official address for their main head office is listed below. No credit card required. BBB Business Profiles generally cover a three-year reporting period. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. Contact us about UGI Corporation or our businesses today. Which, I'm sure was his intent. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. We talked to representatives in Mexico and the Philippines. Investors have two different options when investing in propane stocks. Horrible service and customer service is a crash course in foreign relations. This will surely increase the credibility of your complaint. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Desired outcome: I would NEVER do business with this company! We are without heat, cooking ability, and hot water. Investor Relationsoatess@ugicorp.com Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). I can't cook without propane, nor can I heat my trailer. There are 854 companies in the Amerigas, Inc. corporate family. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am so disgusted with how I was treated. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . Should be name and address and amount in the tank. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. 48 hours? 460 N Gulph Rd, King of Prussia, PA 19406-2815. And we cant use any other propane delivery service lest we break our contractual obligations! Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Access the headquarters listing for AmeriGas Propane LP. But I HATE HATE HATE HATE amerigas. This is not good. These is how amerigas treats veterans. Initial AmeriGas Propane complaints should be directed to their team directly. I have received no customer service from Americas at all. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have been a long time customer of your company. Submit a complaint and get your issue resolved. If you're not automatically redirected, please click here. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. An email response later said our check would be processed within 1 to 2 billing cycles. I paid the amount billed. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? We called when the tank was at 8%. No response. The login page will open in a new tab. Comments. Customer Relations, Brilynn.Johnson@amerigas.com I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. Billed me $108 for a service call that never happened. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They charged us $4.38/gallon. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. New Customers: This complaint was posted by a verified customer. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click 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training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for 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click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. I have contacted the local office. They never showed up. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. I was being charged almost twice as I could purchase it from another local supplier. I have made several phone calls to your customer service and continue to get a different answer each time. Required fields are marked *. They keep saying it will be resolved, but absolutely nothing is done. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Desired outcome: APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. was resolved on Dec 21, 2022. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Terrible company. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I got a dollar cheaper at nearby competitor. worst company ever. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Reflects bbb 's opinion about the entire organization 's interactions with its customers, including interactions with its,. $ 2.50 per gallon, using this as an example, natural gas is the option... Because the gate was locked new customers: this complaint was posted by a verified.... Be name and address and amount in the amerigas, Inc. has 5,026 total employees all! 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