Both Bank of America and Zelle have experienced a surge in fraud, with scammers tricking customers into sending them money via Zelle under the guise of "protecting" their funds at Bank of America. No -- I don, t think so. For $8.99 a month (more for "premium" service), Privacy Assist provides credit scores and claims to protect against identity theft. Balance Assist from Bank of America (BofA) is an alternative to payday loans for current customers. Wow, BOA is really wearing their customers down with this privacy cr*p. I got 5 calls in the past 2 days trying to trick me into saying "yes" to getting the free credit report while at the same time roping you in for a $12.99 a month service fee. I refuse to pay for this. Feeling the only option left to me I drew down my account balance to 1.74 as to prevent them from draining more 12.99 monthly fee for the service. Expert review. "We deeply regret that this incident occurred," Bank of America said in a statement about the episode on Jan. 7. You guys are a bunch of idiots. I said yes. The bank has made about $47 million in costs during the pandemic, however, if it depended on the financial institution, the relationship would finish quickly. Recent Complaint Activity for (800) 516-9561. The bank uses essentially it's own exchange rates that are much much higher than the official rates. Cut their damn phone lines, I'm sure this isn't the only complaint you've have written about your parents being *taken advantage of*. **don"t bank with bank of america! Load time 0.328 seconds SSL SECURE Internet Address 69.25.35.164 I received it and realized she had signed me up so I called the very day I received the packet to cancel. Whether you are elderly or whatever lame excuses you give, and bottom line is you don't pay attention to what you are enrolling in and ignore terms and conditions is when you get burned. The action you just performed triggered the security solution. It has been designated as a global systemically important bank by the Financial Stability Board, and as of December 31, 2021, the company had $2.5 trillion in consolidated assets, which makes it the second largest bank in the United States. Worst bank! The complaint has been investigated and resolved to the customers satisfaction. Not even a close comparison! Keep your subscriptions in check with the DoNotPay app, A lot of money is spent every month on various subscriptions, and. I sent an international wire transfer from my Bank of America account and paid $45 fee. I received a wire at Bank of [censor] from China, and of course, the other party had already paid the wire transfer fee. He probably is employed by the company as PR and his job is to discrediting the folks who are complaining. Have your full name, middle initial, billing address, date of birth and answers to security questions ready for account verification. It has left their account already. @BankofAmerica and @Zelle yall need to get it together and give me my damn money back!!! So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Transfers will be completed and will appear in your account activity and balances as soon as possible. I should have asked for my credit reports and then cancelled. Mail a check - you are a bank - mail a check! Really, do we honestly think we are safe from it happening because we stay at home. The BofA customer service told me I could not told her what to say. In many cases, it's competitive even compared to other low-cost payday loan alternatives. You have to watch them every step of the way. She should not have walked there? I was taken in by this same scam. They're telling ABC13 Houston that they've been told to call customer service, but they can't get through to representatives on the phone, so they showed up in person. Possible it is the way this society works, but it should not and then it does not very well at all. Bank of America works with vendors / service providers who are contractually obligated to comply with our policies to protect information. Bottom line, if you agree to have the stuff sent to your home, you agree to the $12.99 monthly charge. I called Bank of A., but I spent about 2 hours dealing with the machine, and the representatives who are like machine. They are just doing theirs. I was given Privacy Assist phone number and the company said that they would refund the money but Bank of America claims that they never received the money. We have to be client focused. something is not right with boa and thanks to these comments i will not be taking my business there! Some Bank of America customers have reported money missing from their accounts. I totally agree with you, don't bank with them! Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Garcia tells ABC13 he has pending transactions scheduled to come out Thursday for his bills. She then offered to lower the monthly charge if it was too high. It takes no more than two minutes and next to no effort on your part. mess me around like you did and it takes a lot more than simply refunding my money before you get me back as a customer. Erica, your virtual financial assistant in the app, can help you make your everyday banking easier. I confirmed if there is any charge for getting the credit report and he said that there was no charge and they sending it out to all people whose account maybe compromised. They don't really care and just want your money. For the last so many years I have been regularly solicited to buy credit protection, and i never brought it. An EveryCaller user reported as spam. "Has the entire phone customer service team been fired? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Which means BOA has it and simply will not give me, my company, MY MONEY. I finally told her i will lodge complaints. The young lady took 40 minutes of her time to assist me in helping and making sure I was comfortable with what I was dealing with credit wise. You can use DoNotPay app for many different situations: Suing individuals and corporations in small claims court, Getting reimbursement for postponed and canceled flights, Suspending any other subscription service or membership, Creating virtual credit cards to avoid being scammed after the free trial ended, Skipping the queue when calling customer service. OMG that's make me LOL look like they are clowns haha. Or just hang up the phone when they start their spiel about private assistance on identity theft. I recently lost my husband and had been less than attentive to our checking accnt. Federal investigators reportedly asked Bank of America for information on customers who made debit or credit card purchases in DC, reserved hotels and Airbnbs in and around the capital,. He lied that its part of his job to read out and make sure i heard it. You can always write the CEO: info as it arrived each month. A lot of money is spent every month on various subscriptions, and a good portion of that amount goes for unused subscriptions. BoA was at least my primary bank. The incident illustrates security risks institutions increasingly face, whether because of a merchant breach or relying too heavily on partners and suppliers. Bank of America has offered refunds to only some of the victims of a scam that uses quick-payment app Zelle to transfer funds out of their accounts. What will happen if your Bank of America account is closed? and lovelylady is clearly perfect when reading fine print! Lower your bills Rocket Money has an army of negotiators ready to find the best rates on your bills. Welcome to America. SUCK ! cases against individuals or companies. Here's their statement in full, which manages to make the whole thing even creepier, assuming that's possible. Does anyone feel as I do that the Privacy assist product is advertised as your credit report and score, when in reality it is a watered down excerpt from your actual credit report? I told him I'm sure that department would still be interested to know that the reason I cancelled my card was because Michael from Privacy Assist refused to honor the original terms of the agreement that the former rep also refused to honor. I think that boa targets senior citizens by enrolling them fraudulantly in the privact assist. "We don't just start charging customers.". This U.S. Online Privacy Notice ("Notice") describes how Bank of America and our affiliates manage personal information about you when you interact with us online through our websites, event registration sites, mobile applications and social sites ("Sites and Mobile Apps") through your computer, smartphone, tablet or other mobile devices 1. They told my dad "we did a service so we can't refund all of it". Moreover, Privacy Assist Bank Of America has yet to grow their social media reach, as it's relatively low at the moment: 16 Google+ votes. I've contacted an attorney. He then asked if he could record what we were saying and if i agreed to do this. Cloudflare Ray ID: 7a19d76b1f821783 Sit back and relax while we do the work. Submit a complaint and get your issue resolved. online and realized that we had been charged $12.99 a month for 7 months and no one could explain at BofA. Really 12.99 a month compared to rape? That whoever called took advantage of his situation. I then said I wanted my account closed and they also refused to do. Theres a Bank of America issue where zelle transfers after 1/9 arent being reflected in the balances of ur bank account. I was comfortable. Are we really trying to say that there was never any indication you had the service. This fee is equivalent to an APR of 5.99% - 29.76%, depending on how much you borrow. "Where is my money!!! Bank of America | Privacy Assist | Privacy Assist Member Sign In Privacyassist.bankofamerica.com has yet to be estimated by Alexa in terms of traffic and rank. My father, two months ago almost, had his girlfriend, wire $8000 from a Bank of America branch near Palm Coast. We do not have access to the profiles, payments, or records of those associated with them. YouTubes privacy policy is available here and YouTubes terms of service is available here. Zero balance 3. It will not be easy in this economy. has approximately 67 million consumer and small business customers. I am business man and I wired a large amount of money from Bank of A to kenya to buy two containers of Kenyan Tea, after two days this sh--t bank call me and says we need the licence of the company that you are buying the tea from. Do you think it ends there? He had been ill and not used his credit card for a long time but $12.99 monthly fee was started for several month without his knowledge. I get more running done when dealing with them that I do on a treadmill! I was told by the PA rep that I had called on Feb 28th but the records indicated I called to say I wanted to keep the service which was a flat out LIE. BANK OF AMERICA 35.35 USD +0.07 +0.20% Bank of America Corp. 's online-banking platform went down for several hours Friday, leaving thousands of customers locked out of their accounts. I called BoA Visa Customer Service and asked to dispute the charge and they refused to allow me to do so. But I finally subscribed this morning because it really is a valuable service for only $13 bucks a month. Bank of America's Balance Assist program can provide short-term loans of up to $500 to eligible bank customers for a flat $5 fee. Office of the Chairman 02/11/17 03:12 PM. Even if you forget to cancel the free trial, the company wont be able to charge you a dime, because it wont be able to access your funds! Providing people and businesses the tools and insights they need to succeed. I asked for her to refund the money charged and she point blank refused, saying it is my fault that i accepted and BofAmerica customers wer given 30 daysit was like she never heard anything i told her about the guy lying and conning me. All rights reserved (About Us). I agree with earlier comments that 1. I called Privacy Assist to check what was going on. Please respond if you have any interest in pursuing this. After few months I checked my credit card statement and got to know the other one was still active. "So I checked my transactions. All customers should have received or are in line to secure their funds as the bank confirmed issues were corrected as of 3pm EST, BofA told Time. I also had to fuss at them to get the money back. Those who pay up front may find it difficult to get their money back if they cancel before the contract ends. Community Rules apply to all content you upload or otherwise submit to this site. Email your consumer problems to sherylharris@plaind.com, call 216-999-6344 or write to Sheryl Harris, c/o the Plain Dealer, 1801 Superior Ave. Cleveland 44114. We apologize for any delays or inconvenience. Now another thing, identity theft if now currently the #1 white collar crime in America, it is not hard to steal an identity. "I almost . If this is a preview of B of Am. In 2014, Bank of America had to refund more than $720 million because of charging its clients for add-on features, including Privacy Assist. Will signing up prevent you from getting your free annual reports when you wish? can tell the manager is unfindable. pic.twitter.com/J8lpqHcfI6. Keep up with consumer news: Read Sheryl Harris' blog at www.cleveland.com/consumeraffairs. Bank of America Privacy Assist - Bank of America Online Banking 2015 Login Helps 36.4K subscribers Subscribe 1 Share Save 1.8K views 7 years ago #SocialMedia #software #Computer Do you use. It was like she did not understand that i did not want the service period. Tucker: Bank of America secretly turned over customer data to FBI. USD. A Bank of America spokesman told ABC7 San Francisco that the problem has been resolved and the deposits and transfers are starting to appear in customers' accounts. The main advantage to paid credit monitoring is the convenience. Whats going on !?!? Customers of Bank of America reportedly saw money disappearing from their accounts after they made payments via the transfer service Zelle, which led to a meme fest online. [1] As the crisis in the subprime mortgage market began to unfold, Bank of America's balance sheet suffered. : Who is Australian Open star Micahel Mmohs girlfriend, Klara Mrcela? He told us "that's a different department" as if I care that it's a different dept! My credit has been wrecked and I have filed a complaint with the attorney general in my state but they told me it is near impossible to fix credit once a bank destroys it. I am on my elderly father's accounts and recently I was checking something in the account when I came across $12.99 debit that stated "privacy assist bank of america". That is when I learned that my dad was not refunded for the money they illegally took out of his account. You have a durable power of attorney for your father. its not their fault ur [censored]es hit the same button over to agree for the service. Later my dad told me what happened and I have never seen him this mad. Obviously in the mean time I got myself another credit card. bottom line. All within the legal limits by voice authorization. Learn all of thhe facts before you start talking trash Thanksss. you can't just get mad later and say someone should have told you. In July I answered a phone call from BoA offering the same service, you can image how I ranted and raved. How dare they promote this type of scam. i do not agree with the WAY in which lovelylady was offering her opinion, but she is correct in the content. If you care so much then you would have noticed the charges earlier. "It never should have happened, and we have apologized to Mr. Coogler." MBNA was founded in 1982 as Maryland Bank, N.A. Best rates on your bills Rocket money has an army of negotiators ready to the. 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