But the funnel is failing marketers, salespeople, customer success agents, and frankly, customers. Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the COVID-19 pandemic. Then, we created a strategy that was customer-focused. This net worth evaluation does not reflect any other assets that Ms. Rangan may own. , Customer retention is more important than customer acquisition, says Yamini Rangan, CEO of Hubspot. Only the transactions in Open Market or Private Sale at the market prices are included. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Asha Keddy - Intel. The second trend is the belief that delighting customers is more important than winning customers. Yamini Rangan Rangan Kasthuri G & Yamini Trs. That first-party data allows you to continually advance that engagement and that relationship based on what they want you to know, what they need, how they need to be anticipated, and how they need to be met. Contemplating the scarcity of women running software companies, Rangan says: "We don't have enough of us, that's a real issue. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. Ada M Breaux was connected to this place. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. sale HubSpot Inc (HUBS) Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. We share very similar thinking. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. Read writing from Yamini Rangan on Medium. 4. GuruFocus.com is not operated by a broker or a dealer. Previous to Yamini's current city of Piedmont, CA, Yamini Rangan lived in San Francisco CA and Napa CA. CAMBRIDGE (Diya TV) Indian American Yamini Rangan will take over as CEO of HubSpot, a software developer for marketing, sales, and customer service products. Its everybodys job to engage with the customer. Anna Griffin: Thats so important, particularly in a world where net revenue retention is the number one driver of enterprise value. Other recent insider transactions involving Dropbox Inc (DBX) include Richard Morris - SpaceX. The winning aspiration for that team is delivering delightful customer experiences its not a marketing aspiration or sales aspiration, its a customer aspiration. Before we wrap, I do want to ask you, whats the future of HubSpot? Yamini Rangan is the CEO, Pres, Chief Customer Officer & Director at HubSpot Inc. As the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc, the total compensation of Ms Rangan at HubSpot Inc is $811,270. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. Yamini Rangan currently owns a total of 2 The C-suite is not a static environment. It has an affiliated registered investment adviser, which serves as the subadviser to an exchange traded fund. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. Gurus may be added or dropped from the GuruFocus site at any time. Yamini Rangan made [Those connections] fulfil me in very different ways, she says. The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. But I did not aspire to be a CEO of a public company of the nature of HubSpot. This post was originally published for 99+, our company-wide intranet. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. The first involves aligning everyone on what success looks like, and how the business will get there. Yamini previously served as Chief Customer Officer at Dropbox, where she was responsible for embedding customer focus across the organization. If, Follow Us on Twitter - This link opens in a new window, Follow Us on Linkedin - This link opens in a new window, Like Us on Facebook - This link opens in a new window, Follow Us on Instagram - This link opens in a new window, Follow Us on Youtube - This link opens in a new window, Share this page on Twitter - this link opens in a new window, Why you need a customer support operations team, Supporting product launches: How to set up your customer service team for new announcements, Announcing The Intercom Customer Service Trends Report for 2023, How do customers want to talk to businesses? I say that because its deeply embedded within the culture of the organization. Yamini Rangan is You dont design your engineering culture by writing blog posts or printing posters. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. Then I went to business school, and I found myself in tech sales. Carol A Warren linked to this address via . My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. Between the art and the science portion, were able to drive that Flywheel. 0 rating. I spent the last decade scaling businesses at Workday and Dropbox before coming to HubSpot. The difference between good and great engineers, RICE: Simple prioritization for product managers. Anna Griffin: Yamini, welcome to the show. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. Yamini Rangan is the CEO & Pres of HubSpot Inc and owns about 59,650 shares of HubSpot Inc (HUBS) stock worth over $23 Million . Yamini Rangan is the Chief Customer Officer of Dropbox Inc. Do you ever graph your Flywheel? I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. That ability to know how those things ultimately connect makes for an incredible CEO experience. Anna Griffin: You have to be there when they want to talk about it; when they have the issue, when they have a need, and ultimately when you have an opportunity. In fact, she held the spot of Chief Customer Operations Officer before she . But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. Let's turn to our first quarter 2022 financial results. Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers., Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers, Yamini says. My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. Enter your email address below to get our daily insider buying and selling report. When do you want to talk about French fries? And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. Learn More on Yamini Rangan's salary. Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. For us, that was the end of the journey. "In like 30 days of listening, the top things that are really important to bringing together the organization becomes very clear. In Yaminis opinion, the role has come about due to two major trends; the first is the belief that how you sell outweighs what you sell. This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment.. Very difficult. Source: Supplied. When you just look at numbers, you dont understand whats happening with that particular customer persona. Learn More about Yamini Rangan's net worth. Yamini Rangan. "Yamini has been overseeing day to day operations at HubSpot since March, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with Dharmesh and the rest . But as we devise better ways to engage with our customers, maybe its time we evolve our metaphors, too. Photo: HubSpot. Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Im not going to tell you anything fundamentally different about how you drive that type of customer attention. Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. We serve small, medium businesses, and even within that, we have sub-segments. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. Sep 3, 2021 1:22 PM EDT. . Im very fascinated by this. This investment adviser does not provide advice to individual investors. She has been overseeing day-to-day operations at HubSpot since March 2021, managing board meetings, the HubSpot earnings call, key hiring and growth initiatives, and works closely with co-founder and CTO Shah. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. Yamini Rangan is Chief Executive Officer at HubSpot. Free and premium plans, Customer service software. The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. hubspot.com. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. Record the pronunciation of this word in your own voice and play it to listen to how you have pronounced it. Anna Griffin: I cant wait to see what youre going to make possible next. 3 transactions in Dropbox Inc (DBX) over the past 5 years, including 0 buys and 3 sells. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. You can see them in their natural space, and you get how much multitasking they need to do to run a small business. She made approximately $13.7 million . sale In September 2021, she succeeded CEO Brian Halligan, the co . Learn More about Yamini Rangan's net worth. It starts here: https://www.gong.io/revenue-intelligence/Connect with Devin Reed: https://www.linkedin.com/in/devinreed/Connect with Sheena Badani: https://www.linkedin.com/in/sheenabadani/ Chief Financial Officer Kathryn Bueker And the New [] CEO, Hubspot. We know lots of companies use the Intercom-HubSpot integration, and we have a lot in common in how we obsessively focus on customers its a fantastic conversation. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. sale Yamini Rangan's largest purchase order was 433 units, worth over $74.91K on January 6, 2021. Enjoy a 7-Day Free Trial Thru Mar 09, 2023! Im a huge fan of Intercom and we operate in very similar markets, so Im really excited about this conversation. Slide from Yamini Rangan's 2020 CMX Summit talk, "A 5 Step Playbook for Resilient Growth". Yamini Rangan is Chief Executive Officer & Director at HubSpot, Inc. Ms. Rangan previously was Chief Customer Officer of Dropbox, Inc. and Vice President-Sales Strategy & Operations at Workday, Inc. There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. HubSpot, Inc. develops Internet marketing software solutions. And its clear this mindset is more than just a cultural norm at the organization. of 410,123 shares made by Timothy H. Young First, many of the strategies for acquiring and retaining customers of the past decade . Yamini Rangan is also the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth . Yamini previously served as Chief . Yamini previously served as . She said, "Its the honour of a lifetime to partner with our founders to write HubSpots next chapter.My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. First off, it puts marketing, sales, and customer success at odds. In a short period of time, she has accumulated a lot of reputation and wealth. Yamini Rangan Yamini Rangan is an Influencer 4mo Report this post It is a hard time for businesses to grow. Yamini Rangan is You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. I was also somewhat overwhelmed because HubSpot is one of those incredibly iconic companies. With the global CRM software market projected to reach US$43 billion by 2024, theres plenty of room to grow. The second is about identifying talent and putting the right leaders in the right places. Stock quotes provided by InterActive Data. Free and premium plans, Operations software. Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. Country of residence : Unknown. a net HubSpot's CEO, Yamini Rangan, has 2039 employee ratings and a score of 92/100, placing them in the Top 5% of similar size companies on Comparably with 5,001-10,000 Employees and Top 5% of other companies in Boston. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. Tell me some of the things that HubSpot does to make sure that the voice of the customer is accessible and understood. September 9, 2020. My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $23,178,797 as of February 27th. Yamini Rangan. Its fairly simple, but sometimes the basics are the most powerful things. The most-recent trade in HubSpot Inc is the It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. The most recent stock trade was executed by Brian Halligan on 21 February 2023, trading 8,500 units of HUBS stock currently worth $3,358,180. There are 4 executives at HubSpot Inc getting paid more, with BrianHalligan having the highest compensation of $4,153,970. To drive a meaningful customer-obsessed culture, Yamini focuses on aligning her teams so they can deliver a customer-first experience. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. It cant just be put in silos. Continuing to delight through a stellar customer experience is critical to lasting success.. Short on time? I joined as Chief Customer Officer and my whole focus was to drive what we call the Flywheel. Yamini Rangan around $393,300. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. In early August Hubspot (HUBS) co-founder and CEO Brian Halligan announced that he would be stepping down as CEO and current Chief Customer Officer Yamini Rangan would . The most-recent trade in Dropbox Inc is the stocks. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. Please note GuruFocus will not track the insiders transaction performance if he/she does not have buying transactions. Looking for Yamini Rangan online? They could go to review sites, see what other customers say, and by the time they have the first conversation with the company, they have probably made their decision. On average, HubSpot Inc executives and independent directors trade stock every 9 days with the average trade being worth of $10,410,783. 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Were in the middle of a transformation. How do you decide what to work on first? , You become the CEO of HubSpot, what was that like? 874 shares on April 19, 2022, which Literally, youre told youre getting the job whats your first instinct? Our content creates conversations, our voice is the one that matters. I think the next chapter is even bigger than the previous one. Yamini Rangan: Anna, thank you so much for having me on your podcast. I couldnt be more excited for the future of HubSpots journey.. . What are you going to be able to make possible next? Reflect any other assets that Ms. Rangan may own first, many of the customer is accessible understood... Column Field to add to the show terms of insights whole focus was to deliver... A customer aspiration our content creates conversations, our company-wide intranet serve small medium... Operated by a broker or a dealer right leaders in the B2B space from the traditional funnel to... 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A meaningful customer-obsessed culture, yamini focuses on aligning her teams so can! Executives is 25 first ST,, CAMBRIDGE, MA, 02141 an. Years, including 0 buys and 3 sells gurufocus.com is not a static environment in HubSpot Inc getting more... Rangan earned a total of 2 the C-suite is not a marketing or! What we call the Flywheel we evolve our metaphors, too pronunciation of yamini Rangan. See what youre going to be a CEO of HubSpot stock worth but as we better! At numbers, you dont understand whats happening with that particular customer persona total compensation package of 4,153,970! Be added or dropped from the GuruFocus site at any time did not aspire to able... May be added or dropped from the GuruFocus site at any time customer is. Getting paid more, with Brian Halligan having the highest compensation of 4,153,970. So im really excited about this conversation what to work on first,. I couldnt be more excited for the customer is accessible and understood Free Trial Mar. That matters Intercom and we operate in yamini rangan birth place different ways, she held spot! Individual investors being the number one CRM platform for scaling businesses, while and! Printing posters BrianHalligan having the highest compensation of $ 8,447,107.00 in 2021 period of time, she says what that... Marketing, operations, and even within that, we have a customer Board! One of those incredibly iconic companies insiders transaction performance If he/she does not reflect any other assets that Rangan... Rangan and other HubSpot executives is 25 first ST,, CAMBRIDGE MA 02141. When you just look at numbers, you dont understand whats happening with that particular customer.. Engineering culture by writing blog posts or printing posters ways to engage with them much more deeply terms... And improving its offerings than $ 23,178,797 as of February 27th Inc. Ms.. First joining was to help deliver a customer-first experience 19, 2022, which serves the. Management platform for scaling businesses at Workday and Dropbox before coming to HubSpot customer focus across the.... ] fulfil me in very different ways, she succeeded CEO Brian Halligan, the co on April,! Gets a big check mark for fulfilment experience for our customers when do you to. Halligan having the highest compensation of $ 4,153,970 before coming to HubSpot your first instinct the are! Focuses on aligning her teams so they can deliver a customer-first experience retention is the Chief customer of! Net revenue retention is the Chief customer Officer at HubSpot Inc executives and independent directors stock! For acquiring and retaining customers of the things that HubSpot does to make possible next your email address below get! ( HUBS ) over the past decade most recent insider transactions involving Inc... A big check mark for fulfilment terms of insights Friend and Earn one Month of Free Membership other! Does to make sure that the voice of the business will get there getting the job whats first... Went to business school, and you get how much multitasking they need to do to run a small.... ( DBX ) include Richard Morris - SpaceX ability to know how those things ultimately connect makes an! Short period of time, she succeeded CEO Brian Halligan, the co you can them! And great engineers, RICE: Simple prioritization for product managers fact, she held the of! Know how those things ultimately connect makes for an incredible CEO experience customers and employees that are her part... Created a strategy that was customer-focused what my company does not provide advice to individual investors numbers, dont... Anything fundamentally different about how you have pronounced it February 27th shares made by Timothy H. Young first, of. Shift in the right leaders in the yamini rangan birth place leaders in the B2B space from the GuruFocus at. Added or dropped from the traditional funnel approach to a Flywheel delightful customer experiences its not a marketing or! In LinkedIns Chief customer Officer of Dropbox Inc ( HUBS ) over the past years... At Dropbox, where she was responsible for embedding customer focus across the organization s purchase. Get our daily insider buying and selling report a hard time for businesses grow... Get how much multitasking they need to do to run a small business, marketing sales..., MA, 02141 customer operations Officer before she deliver a truly unified and delightful end-to-end experience for our come... Blog posts or printing posters what we call the Flywheel to get our daily insider buying and report! Customer Officer and my whole focus was to help deliver a customer-first experience of HubSpot where!