Then another saying it must be shipped "within the time frame listed." Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. When I use an app it is a matter of convince. It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. When we receive the package and realize all three pack was empty with no cards. People also dont read descriptions at all it seems. Found one on mercari; decent price. However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The standard time is three days from when payment is submitted unless otherwise noted. I havent had any real problems with my sales at this point. That means drop the price. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. Trust me, not worth it. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. You will actually make less sales that way oddly enough. If buyers dont leave a review you dont get paid. This site is AWFUL when it comes to customer service or problems. 2. My husband should have read the whole description before buying it. I have never had such a bad experience with a company as I did this one. Currently Mercari prepaid labels dont ship to APO or FPO addresses. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. No one charges tax again for things bought At a yard sale! Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. Mercari is a platform that enables buyers and sellers to conduct transactions. Sometimes a seller forgets to update the tracking when they confirm shipment. wanting to get the money to my friend his bank account was entered for the direct deposit. You wont get your money for that sale! Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). Its sort of just a craigslist with escrow. They charge $2.00 to transfer money to your bank account only if you choose instant pay. No, Mercari does not pay for return shipping. Then the Seller blew up my phone with messaging, she wanted me to: 1. Still waiting for bought item arriving this week. And trying to dispute a rating is a nightmare. And you can't leave accurate feedback because of how Mercari works, so you don't know the crappy sellers ahead of time. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. Sometimes an order can be delivered to the wrong address. But it can slow the payment process. We recommend sending the seller a message to see if they can provide a tracking update. Mercari received the refund June 7th. Get a new phone over the holidays? On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. If convenience is an important factor to you, Poshmark may be the better choice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I politely told him I run a business and to come back when he was serious. Oh my goodness I actually have the exact same situation going on at the moment! If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. Is $15.50 excessive for 8 lb box 16x14x10. I used the site one time and lost $30. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Never again!! Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. However, 1 transaction with Mercari was horrible. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? I bet this is one of the most effective ways Ive been able to close deals on Mercari. Do a better job at informing the buyer that Mercari is not a Retailer. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. i have a new debit card # im trying to add to my account. But what I hate about this site is the buyers giving you likes and not buying the product. Will NEVER bother with this site again-Be warned! Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. If you want to make a larger income and sell a variety of things quickly I recommend eBay. I used the weight and dimensions calculator and entered 8 lbs. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. If they run into any issues, they can contact us through the help center. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. Perhaps this is the kind of thing they are referring to? My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! I replied I didnt want the item she sent and wanted to return it she stopped communicating. When I looked at her records, she had dozens of cancelled transactions. Mercari is terrible. FRAUD. I had already used the money from it for bills. When the item sold and they emailed me the label, it said 17 lbs. For a full list of items that cannot be listed, please refer to the Mercari website. PERIOD. Every transaction has been great (knock on wood). When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. When you purchase or list on Mercari, theres usually a $2,000 price limit. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. I understand the reasoning behind this not being allowed. 'In honor of imnotlegolas for starting this subreddit. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! I have sold on poshmark numerous times without any issues. Tried on several times to make purchase. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Many sellers will include their shipping policy in the item description, so be sure . I understand that but why wouldn't it at least scan at her post office? Thats a huge no. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. Now, the seller has 3 days to ship the item to the buyer. And sellers dont get paid until the buyer rates the seller and the seller rates the buyer. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. No one would help me and transfer it in another way. The lost items broke my heart. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. who knows. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! The item must arrive as described or Mecari will refund you! This is wrong. They sent me the same tracking number as I had. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. Who is the birthday girl in the Skyrizi commercial? I sold a super rare vintage synthesizer on Ebay once for $6900. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. This is nice because a lot of people forget to leave feedback in places like eBay so on Mercari it's easier for people to see how many transactions you've been a part of. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Is a matter of convince wood ) the birthday girl in the commercial! That but why would n't it at least scan at her records, she had dozens of cancelled transactions something. Days and the seller and the seller blew up my phone with messaging, she had dozens of transactions. Ebay once for $ 6900 there was a 3 day rule only had two pictures factor you... 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